Connecting a client and service provider can be a stressful affair involving time and cost, therefore we have tried to make the process as simple yet thorough as possible for all concerned.
Phase 1: Client Agreement
Once a client agrees to sign on to our service we provide the following documents:
- Our Standard Terms and Conditions
- Mutual Non-Disclosure Agreement
- Service Commencement Contract
Note, we realise that our Standard Terms and Conditions may not suit all clients, therefore we are open to discussing customisation where applicable in order to conform to each client's requirements as much as our own.
Phase 2: Introduction
Once the Client Agreement phase has completed we move on to the Introduction phase. This entails the following:
- Site Visit
- We are happy to conduct a free full day site visit to allow you the chance to talk us through your business and, more importantly, give us a guided tour of your SQL Server estate to ensure that we are up to speed once the service commences.
- Accounts Created
-
A new, private Jira board is created and setup for the client.
-
Provision of user credentials for the client to access the Jira board.
Phase 3: Commencement of Service
Following successful completion of the above phases the service can begin in line with all agreed terms.